Shipping and Sales Policy
coralsfishandbeyond.com ("we" and "us") is the operator of
(coralsfishandbeyond.com) ("Website"). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back ordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind coralsfishandbeyond.com will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resell-able condition.
3.2 Sale Final Items
These products are non-returnable
- Frozen foods and Refrigerated Products
- any special order items
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (coralsfishandbeyond.com) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.3 Warranty Returns
coralsfishandbeyond.com will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect coralsfishandbeyond.com to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically In general, domestic shipments are in transit for 2 - 7 days
At this time we are unable to ship any live corals, fish, and frozen food to Canada, Alaska, Hawaii, or any US territories. We ship live corals, fish, and frozen food orders Monday through Thursday with UPS Next Day Air delivery to ensure safe arrival and freshness. If your order contains more than frozen food, all other items will be processed as normal and will arrive in 3 business days or less.
Only a few times a year UPS and USPS do not deliver or pick-up packages. These days are listed below and because they will not pick up packages, we are unable to ship any orders out of our facility that day. Please know that around Thanksgiving through Cyber Monday and the week before Christmas additional delays may be encountered due to the large volumes that UPS and USPS will experience.
- New Year's Day - January 1, 2020
- Memorial Day - May 25, 2020
- Labor Day - September 7, 2020
- Thanksgiving Day - November 26, 2020
- Black Friday - November 27, 2020
- Christmas Eve - December 24, 2020
- Christmas Day - December 25, 2020
- New Year's Eve - December 31, 2020
- New Year's Day - January 1, 2021
4.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.4 P.O. Box Shipping
coralsfishandbeyond.com will ship to P.O. box addresses using postal
services only. We are unable to offer couriers services to these locations.
4.5 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
4.6 Delivery Time Exceeded
If delivery time has exceeded the anticipated time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and
coralsfishandbeyond.com encourage you to be aware of these potential
costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to coralsfishandbeyond.com at the
customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping
will not be refunded.
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please submit an inquiry at