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The process started well , 3 email confirmations including one from a john thanking me for my purchase, in all the email NO contact info was obvious, after 3 days a email was received telling me the second fish i brought was out of stock snd to contact customer service, I replied to all the emails i had received an email from , snd had no response, i called the shop number to find that it was not set up to receive calls . after another 2 days i finally got i touch with somebody via the IM option on the web site . everybody I “talked “was neither interested or concerned about the lack of communication or the fact the fish was out of stock . when i eventually received my order of the fish , the original fish that I was told was in stock, was not in the case , ( again i was not told it was out of stock although 5 days ago it was.) ... long story short a really disappointing experience, I ended canceling the order and will not work with these guys again , so many other better online fish stores to choose from.